TERMS & CONDITIONS

Please read all these terms and conditions.

These terms and conditions will apply to the purchase of the goods by you (the customer or you). We are I Do Stationery Ltd a company registered in England and Wales under number 14020898 whose registered office is at 22 Linden Leas, Benfleet, Essex SS7 4BB with email address enquiries@idostationeryltd.co.uk (the supplier or us or we).

These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these terms and conditions. Before placing an order on the website, you will be asked to agree to these terms and conditions by clicking on the button marked ‘I Accept’. If you do not click on the button, you will not be able to complete your order. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation:

Consumer – means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.

Contract – means the legally-binding agreement between you and us for the supply of the goods.

Delivery Location – means the suppliers premises or other location where the goods are to be supplied as set out in the order.

Durable Medium – means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information and allows the unchanged reproduction of the information stored.

Goods – means the goods advertised on the website that we supply to you of the number and description as set out in the order.

Order – means the customers order for the goods from the supplier as submitted following the step-by-step process set out on the website.

Privacy Policy – means the terms which set out how we will deal with confidential and personal information received from you via the website.

Website – means our website www.idostationeryltd.co.uk on which the goods are advertised.

Goods:

The description of the goods is as set out on the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied.

In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All goods which appear on the website are subject to availability.

We can make changes to the goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal Information and Registration:

When registering to use the website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.

We retain and use all information strictly under the privacy policy.

We may contact you by using email or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale:

The description of the goods in our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.

A contract will be formed for the sale of goods ordered, only when you receive an email from us confirming the order (order confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order, you agree to us giving you confirmation of the contract by means of an email with all information in it (ie – the order confirmation).

You will receive the order confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any goods supplied under the contract.

Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.

No variation of the contract, whether about description of the goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing.

We intend that these terms and conditions apply only to a contract entered by you as the consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, I some respects, be better for you, eg by giving you rights as a business.

Price and Payment:

All product prices and delivery charges are shown in UK pounds sterling.

We accept payment by Visa, Mastercard, Amex, China Union Pay, JCB, Diners, Cartes Bancaires, Discover, Electron and Maestro.

The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.

Prices and charges are not VAT applicable.

You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods.

Whilst we will not normally increase the price of products between order and dispatch, we reserve the right, by giving notice to you at any time before delivery, to increase the price of the goods to reflect any increase in the cost to us which is due to any factor beyond our control.

In the unlikely event of there being such an increase in the price of the goods, we will contact you and you may cancel your order if you wish.

Delivery:

We deliver within the UK only.

The goods will be delivered to you, the customer, or to your nominated recipient, to the name and address provided by you at the time of order. Title to the goods will pass to you on payment in full of the price of the goods. The risk of the goods shall pass to you upon dispatch to this address. Any time or date for delivery by us is provided to you in good faith but is an estimate only and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery.

Please examine your goods at the time they are delivered, any damaged, defective, incorrect or incomplete orders must be reported to us within 48 hours in accordance with our returns policy.

If we have not been notified within this period, then the goods will be deemed to have been delivered undamaged, without defect and in accordance with the dispatch. Notwithstanding these contractual conditions, we are proud of our quality of our products and want you to be happy with the products you have purchased from us. In the event of any dissatisfaction, please contact us and we will do what we can to put things right.

Returns and Cancellation Policy:

You may cancel your order prior to the digital proof approval. A full refund will be given in this instance.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision by email to enquiries@idostationeryltd.co.uk.

Once full payment has been made and the digital proof document has been approved, the production process will begin. This means I Do Stationery Ltd are unable to alter / cancel the order from this point. Any alterations required must be stated at the digital proofing stage prior to proof approval. All orders are personalised to specific details; therefore, the goods cannot be returned. Goods will be quality controlled prior to being dispatched.

Please examine your goods at the time that they are delivered. Any damaged, defective, incorrect or uncomplete orders must be reported to us within 48 hours and we will do what we can to put things right.

If you are sending something back that’s faulty or incorrect due to our error, we will refund the return postage costs, but not in other circumstances.

You have statutory rights against us and any warranty applicable to an item is additional to those rights. You can also obtain free legal advice on your statutory rights in relation to faulty or misdescribed goods from Trading Standards (via Citizens Advice Consumer Service on 03454040506) or your local Citizens Advice Bureau.

Conformity:

We have a legal duty to supply the goods in conformity with the contract and will not have conformed if it does not meet the following obligation:

Upon delivery, the goods will:

Be of satisfactory quality.
Be reasonably fit for any particular purpose for which you buy the goods which, before the contract is made, you made know to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgement) and be fit for any purpose held out by us or set out in the contract.
Conform to their description.

It is not failure to conform if the failure has its origin in your materials.

Customer Artwork:

A digital proof will be sent via email for all personalised stationery orders. You will need to approve the proof or make any alterations before the production process will begin. All designs including artwork and proofs, are owned by I Do Stationery Ltd and cannot be reproduced by any other individual company without consent.

Successors and our sub-contractors:

Either party can transfer the benefit of this contract to someone else and will remain liable to the other for its obligations under the contract. The supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party:

In the event of any failure by a party because of something beyond its reasonable control:

The party will advise the other party as soon as reasonably practical.
The parties obligations will be suspended so far as is reasonable, provided that, that party will act reasonably and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the customers statutory rights.

Privacy:

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation regarding your personal information.

These terms and conditions should be read alongside and are in addition to our policies including our privacy policy (www.idostationeryltd.co.uk) and cookies policy (www.idostationeryltd.co.uk).

For the purposes of these terms and conditions:

Data protection Laws – means any applicable law relating to the processing of personal data, including, but not limited to the GDPR.
GDPR – means the UK General Data Protection Regulation.
Data Controller – means personal data and processing shall have the same meaning as in the GDPR.

We are a data controller of the personal data we process in providing goods to you.

Where you supply personal data to us so we can provide goods to you and we process that personal data in the course of providing the goods to you, we will comply with our obligations imposed by the data protection laws:

Before or at the time of collecting personal data, we will identify the purposes for which information is being collected.
We will only process personal data for the purposes identified.
We will respect your rights in relation to your personal data.
We will implement technical and organizational measures to ensure your personal data is secure.

For any enquiries or complaints regarding data privacy, please email I Do Stationery Ltd on enquiries@idostationeryltd.co.uk

Cookies:

The cookies we use and their purposes are listed in our privacy policy.

Limitation of Liability:

If either of us fails to comply with these terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms.

Nothing in these terms shall exclude or limit our liability for:

Death or personal injury resulting from our negligence.
Death, personal injury, or damage to property caused by a defective product.
Fraud or fraudulent misrepresentation.
Breach of the term implied by section 12 of the Sale of Goods Act 1979.
Breach of the terms implied by sections 9, 10 and 11 of the Consumer Rights Act 2015 (that products we sell will correspond with any description we provide, be fit for purpose and be of satisfactory quality).
Breach of the terms implied by Section 2 of the Sale of Goods and Services Act 1982 (that you will have quiet possession of products you purchase and that products you purchase will be free from encumbrances).

Subject to the above, our total liability to you for all and any damages, losses and causes of action shall not exceed the total of the amount paid by you, if any, for accessing the website, purchasing the products and for using the services provided via the website and any foreseeable consequential loss or damage you may incur as set out above.

Governing Law:

These terms and conditions and any contract between us are governed by English Law and we both agree to the non-exclusive jurisdiction of the English Courts.

If a dispute occurs, customers should contact I Do Stationery Ltd directly by email on enquiries@idostationeryltd.co.uk. We will aim to respond with an appropriate solution within 5 days.

Privacy & Safety

PRIVACY POLICY

This privacy policy applies between you (the user of this website) and I Do Stationery Ltd, the owner and provider of this website. I Do Stationery Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of all data collected by us or provided by you in relation to your use of the website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at www.idostationeryltd.co.uk

Please read this privacy policy carefully.

This privacy policy applies only to the actions of I Do Stationery Ltd and users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, I Do Stationery Ltd s the “data controller”. This means I Do Stationery Ltd determines the purposes for which, and the way, your data is processed.

Interpretation:

Data – collectively all information that you submit to I Do Stationery Ltd via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies – a small text file placed on your computer by this website when you visit certain parts of the website and / or when you use certain features of the website. Details of the cookies used by this website are set out I the Cookies section.

Data Protection Laws – any applicable law relating to the processing of personal data, including but not limited to the

GDPR and any national implementing and supplementary laws, regulations and secondary legislation.

GDPR – the UK General Data Protection Regulation.

I Do Stationery Ltd, we or us – I Do Stationery Ltd, a company incorporated in England and Wales with registered number 14020898 whose registered office is at 22 Linden Leas, Benfleet, Essex SS7 4BB.

UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and the Privacy and Electronic Communications (EC Directive) (Amendment) regulations 2018.

User or You – any third party accesses the website and is not either employed by I Do Stationery Ltd and acting in the course of their employment or engaged as a consultant or otherwise providing services to I Do Stationery Ltd and accessing the website in connection with the provision of such services.

Website – the website that you are currently using, www.idostationeryltd.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Data Collected:

We may collect the following data, which includes personal data from you:

Name
Contact information such as email address and telephone numbers.
Demographic information such as postcode, preferences and interests.
Financial information such as credit / debit card numbers.

In each case, in accordance with this privacy policy.

How We Collect Data:

We collect data in the following ways:

Data is given to us by you.
Data is collected automatically.

Data That Is Given To Us By You:

I Do Stationery Ltd will collect data in a number of ways:

When you contact us through the website, by telephone, post, email or through any other means.
When you register with us and set up an account to receive our products / services.
When you make payments to us, through the website or otherwise.
When you use our services.

In each case, in accordance with this privacy policy.

Data That Is Collected Automatically:

To the extent that you access the website, we will collect your data automatically:

We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.
We will collect your data automatically via cookies, in line with the cookie settings o your browser. For more information about cookies and how we use them on the website, please see the Cookies section.

Our Use Of Data:

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data my be used by us for the following reasons:

Internal record keeping.
Improvement of our products / services.
Transmission by email of marketing materials that may be of interest to you.

In each case, in accordance with this privacy policy.

We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (refer to Your Rights section).

For the delivery of direct marketing to you via email, we will need your consent, whether via an opt-in or soft opt in:

Soft opt-in consent is a specific type of consent which applies when you have previously engaged with is, for example, you contact us to ask us for more details about a particular product / service and we are marketing similar products / services. Under “soft opt-in) consent, we will take your consent as given unless you opt-out.
For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we will provide.
If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed Your Rights.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and / or taking steps, at your request, to enter into such a contract.

Keeping Data Secure:

We will use technical and organisational measures to safeguard your data:

Access to your account is controlled by a password and a username that is unique to you.
We store your data on secure servers.
Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar or both in your browser when we use this technology.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via email on enquiries@idostationeryltd.co.uk

If you want detailed information from, Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention:

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request for that data to be deleted.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights:

You have the following rights in relation to your data:

Right to access – the right to request copies of the information we hold about you at any time, or that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your data from our systems.
Right to restrict our use of your data – the right to “block” us from using your Data or limit the way in which we can us it.
Right to data portability – the right to request that we move, copy or transfer your data.
Right to object – the right to object to our use of your data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via email on enquiries@Idostationeryltd.co.uk

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioners Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your data changes during the period of which we hold it.

Links To Other Websites:

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes Of Business Ownership And Control:

I Do Stationery Ltd may, from time to time, expand or reduce our business and this may involve the sale and / or the transfer of control of all or part of I Do Stationery Ltd. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes of which it was originally supplied to us.

We may also disclose data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies:

This website may place and access certain cookies on your computer. I Do Stationery Ltd uses cookies to improve your experience of using the website and to improve our range of products and services. I Do Stationery Ltd has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and always respected.

All cookies used by this website are used in accordance with current UK and EU cookie law.

Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to those cookies. By giving your consent to the placing of cookies, you are enabling I Do Stationery Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies, however certain features of the website may not function fully or as intended.

This website may place the following cookies:

Strictly Necessary Cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical / Performance Cookies – They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies – These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences, for example, your choice of language or region. By using the website, you agree to our placement functionality cookie.

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off cookies at any time, however, you may lose any information that enables you to access the website more quickly and efficiently.

You can choose to delete cookies at any time, however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalization settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there Is any discrepancy, please let us know.

XSRF-TOKEN – Used for security reasons.

hs – Used for security reasons.

svSession – Used in connection with user login.

SSR-caching – Used to indicate the system from which the site is rendered.

_wixCIDX – Used for system monitoring / debugging.

_wix_browser_sess – Used for system monitoring / debugging.

Consent-policy – Used for cookie banner parameters.

smSession – Used to identify logged in site members.

TS* - Used for security and anti-fraud reasons.

bSession – Used for system effectiveness measurement.

Fedops.logger.X – Used for stability / effectiveness measurement.

wixLanguage – Used on multilingual websites to save user language preference.

General:

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a third party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes To This Privacy Policy:

I Do Stationery Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

You may contact I Do Stationery Ltd by email on enquiries@idostationeryltd.co.uk