You may cancel your order prior to the digital proof approval.  A full refund will be given in this instance. 

 

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision by email to enquiries@idostationeryltd.co.uk.

 

Once full payment has been made and the digital proof document has been approved, the production process will begin.  This means I Do Stationery Ltd are unable to alter / cancel the order from this point.  Any alterations required must be stated at the digital proofing stage prior to proof approval.  All orders are personalised to specific details; therefore, the goods cannot be returned.  Goods will be quality controlled prior to being dispatched.

 

Please examine your goods at the time that they are delivered.  Any damaged, defective, incorrect or uncomplete orders must be reported to us within 48 hours and we will do what we can to put things right.

 

If you are sending something back that’s faulty or incorrect due to our error, we will refund the return postage costs, but not in other circumstances.

 

You have statutory rights against us and any warranty applicable to an item is additional to those rights.  You can also obtain free legal advice on your statutory rights in relation to faulty or misdescribed goods from Trading Standards (via Citizens Advice Consumer Service) or your local Citizens Advice Bureau.